Accessibility Statement
This accessibility statement applies to www.lovebasingstoke.co.uk.
This website is run by Basingstoke and Deane Borough Council. Basingstoke and Deane Borough Council is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Using this website
We want as many people as possible to be able to use this website. For example, that means you should be able to:
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- the text will reflow in a single column when you change the size of the browser window
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
Clicking on an email address link will launch your default email application.
Compliance Statement
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances and exemptions listed below.
Non-accessible content
We know some parts of this website are not fully accessible. The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
- You cannot modify the line height or spacing of text. This fails WCAG 2.2 criterion 1.4.12. We are exploring how this can be fixed by December 2025.
- Currently, our videos do not include audio descriptions, which does not meet WCAG 2.2 criterion 1.2.5. We are actively exploring solutions to address this accessibility gap and will have a clear implementation plan in place by December 2025.
- We’re working to ensure that when users navigate the site using a keyboard, especially after opening the search bar or burger menu at zoom levels like 200% or 400%, the item they’re focused on stays visible and isn’t hidden behind other parts of the page. This does not meet WCAG 2.4.11 criterion.
Disproportionate burden
If using Internet Explorer 11 as your browser, Google Translate will not work and not all of the content is readable by some screen readers. Please try Google Chrome, Microsoft Edge, Safari or another browser. There are no plans to resolve this non-compliance as Internet Explorer 11 is officially end-of-life and no longer supported by Microsoft. The effort required to address these issues is considered disproportionate to the benefit, given the very limited usage and lack of ongoing support.
Preparation of this accessibility statement
This statement was prepared on 22 September 2022. It was last reviewed and updated on 7 November 2025.
The site was tested when it was built in September 2022. It has been automatically tested every five days using Siteimprove from July 2025 with the latest test carried out on 3 November 2025. This is a third-party platform to test the accessibility, quality and usability of the site.
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
- email hello@lovebasingstoke.co.uk
- call the Love Basingstoke team on 01256 844844
We’ll consider your request and get back to you as soon as possible.
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: hello@lovebasingstoke.co.uk.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
