Accessibility Statement

This accessibility statement applies to www.lovebasingstoke.co.uk.

This website is run by Basingstoke and Deane Borough Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • the text will reflow in a single column when you change the size of the browser window

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • you cannot change colours, contrast levels and fonts
  • you cannot modify the line height or spacing of text
  • you cannot skip to the main content when using a screen reader
  • Google Translate will no longer work if you are using Internet Explorer as your browser, please try Google Chrome, Microsoft Edge, Safari or another browser to translate any of our webpages.

Please also refer to the non-compliance section below.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • Use the contact form which can be found in the footer of the website
  • email hello@lovebasingstoke.co.uk
  • call the Love Basingstoke team on 01256 844844

We’ll consider your request and get back to you as soon as possible.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: hello@lovebasingstoke.co.uk.

Technical Information about this website’s accessibility

Love Basingstoke is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance Statement

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-compliance with the accessibility regulations

  1. WCAG 2.1 A F87 Section 508 (2017) A F87
    Not all of the content is readable by some screen readers if you are using Internet Explorer 11 as your browser, please try Google Chrome, Microsoft Edge, Safari or another browser.
    There are no plans to resolve this non-compliance as Internet Explorer is “end of life” so the effort to resolve is disproportionate to the benefit.
  2. WCAG 2.1 2.3.3
    Some of the content on the homepage automatically scrolls and this cannot be turned off by the user. If you require this content in a different format please email hello@lovebasingstoke.co.uk. Currently there are no plans to resolve this non-compliance.
  3. WCAG 2.1 G200
    Some external links that open in a new browser tab do not have warnings before opening a new browser tab. This will be fixed by 28 February 2021.

Preparation of this accessibility statement

This statement was prepared on 12 January 2021. It was last reviewed on 11 February 2021.

This website was last tested on 12 January 2021. The test was carried out by Designlab Limited.